Refund & Cancellation Policy

Krevo sells digital products (ebooks, files, courses, webinar seats, community access). Because digital goods are delivered instantly and cannot be "returned", our refund rules are specific. Please read before buying.

1. When refunds ARE given

• Payment succeeded but product not delivered (no download link, course not unlocked, community invite not received) — full refund after we verify the failure.
• Duplicate charge — you were charged twice for the same order; the extra charge is refunded in full.
• Failed payments: if money left your account but the payment failed, it is auto-refunded by your bank/payment method within 7–10 working days. You don't need to ask us for this.
• Event cancellation: if a paid webinar/workshop is cancelled by the creator, buyers get a full refund.

2. When refunds are NOT given

• Change of mind after successful delivery and access.
• "I didn't like the content" — please read the product description carefully before buying. Creators describe exactly what is included.
• Partial use (e.g. you attended half a webinar or completed part of a course).
• Subscription/community access for the period already used.

3. How to request a refund

1. Open your Orders / Library page and find the order.
2. Raise a dispute from the order within 7 days of purchase, describing the problem.
3. Our team reviews it — usually within 2–3 working days — and the decision is final.

Approved refunds go back to your original payment method (UPI, card or netbanking) within 5–7 working days of approval.

4. Creator plan subscriptions

Growth (₹1,499/month) and Scale (₹4,999/month) plan subscriptions are billed in advance and are non-refundable once activated. You can cancel anytime — the plan stays active till the end of the paid month and is not renewed further.

5. Platform fee on refunded orders

When an order is refunded, the platform fee deducted on that sale is reversed along with the creator's earnings for that order.

6. Chargebacks & fraud

Raising a false chargeback after receiving the product is treated as fraud and leads to a permanent account ban and possible legal action.

7. Contact

Refund questions: reach us via the Support page with your order ID.

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